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Please, carefully read the following: it contains important information on delivery, payment and return of the purchased items.
Terms of Return
_ According to the Consumer Protection Act, exchange and return are possible within 14 days of the delivery date. Items to be returned must be completely new: they shall not be worn, washed or changed in any other way; all hangtags must be intact.

_ We do not accept return items that do not comply with our return policy. Such items will be shipped back to the buyer at his or her expense.

Return policy in Moscow
The return of the items in Moscow can be carried out through the following ways:

_ 1. You can return the goods on your own to our location at: 4/building 1 Maly Tolmachevsky lane, Tretyakovskaya subway station, daily from 11.00 am to 9:00 pm (11.00 – 21.00) You can contact us at 8 (917) 507-55-10

_ 2. You can use delivery service companies. The items have to be returned at the following address: 4/building 1 Maly Tolmachevsky lane, Tretyakovskaya subway station, Moscow, 119017 (this type of return shall be done at the customer's expense)

Return policy for residents of other regions of Russia and countries
The return of the items from other regions of Russia can be carried out through any delivery service at the following address: 4/building 1 Maly Tolmachevsky lane, Tretyakovskaya subway station, Moscow, 119017 (this type of return shall be done at the customer's expense)

Please note: the following should be included with the items you wish to return:
_ filled out return application
_ copy of your passport
_ copy of your receipt


Payment with credit/debit cards via Alfa Bank JSC
We accept VISA, MasterCard, MIR cards. The payment service via the internet is carried out in accordance with the international regulations of Visa, MasterCard and MIR Payment systems on the principles of confidentiality and security of payment, for which the most up-to-date methods of verification, encryption and data transmission over closed communication channels are used. Bank card data is entered on the secure payment page of Alfa Bank JSC.

On the page bank card details, you will be required to enter bank card details: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR payment system). All necessary data is printed on the card itself. The three-digit security code is the three digits on the back side of the card.

Then you will be redirected to the page of your card-issuer bank to enter the security code, which will come to you via SMS. If the security code did not come then you should contact the bank that issued you the card.

Refund Policy
When returning the items refund is made within 10 business days on to a bankcard or via cash transfer (in accordance with Part 22 of the Russian Federation "Consumer Rights Protection Act"), with the exception of purchases made in cash directly at the store.

We kindly ask you to inform about the return in advance via phone or e-mail. Upon sending the items, please provide the tracking number so that we can track the return. Otherwise, the online store is not responsible for the possible loss of your return.

Payment for order in Moscow
Upon delivery within Moscow, you can pay for the order with the following payment options:

1. By credit card when ordering. We accept Visa, Mastercard;
2. By credit card through the Alfa-click payment system. (Or whatever system we connect)

Please note that the couriers will stay with the customer for fitting for no more than 15 minutes. You have the right to completely refuse the ordered items upon delivery, or to return them within 14 days.

Payment for orders made from other regions Russia and countries
Our site is connected to CloudPayments merchant acquiring and you can pay for the Product with a Visa, MasterCard, Maestro credit cards. Upon selecting the Product, a secure CloudPayments processing center window will open with the payment page, where you will be required to enter your bankcard details. For additional cardholder authentication, 3D Secure protocol is used. If your Bank supports this technology, you will then be redirected to its server for additional identification. For information on the rules and methods of additional identification, check with the Bank that issued you the bankcard.
Security Guarantees
CloudPayments processing center protects and processes your bankcard data in accordance with PCI DSS 3.2 security standard. Information is forwarded to the payment gateway via SSL encryption technology. Further information transfer occurs through secure banking networks, which have the highest level of reliability. CloudPayments does not transfer your card details to us and or any other third parties. For additional cardholder authentication, the 3D Secure protocol is used.

Should you have questions about the payment made, you can contact the customer support service of the payment service via e-mail at support@cloudpayments.ru


Online Payment Security
The personal information you provide (name, address, phone, e-mail, bankcard number) is confidential and it is not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.

The security of processing Internet payments is guaranteed by Alfa Bank JSC. All card processing occur in accordance with the requirements of VISA International, MasterCard and other payment systems. When transmitting information, special security technologies for online card payments are used; data processing is carried out via secure high-tech server of the processing company.
Payment issues
Should none of the above payment methods work for you please mail us at: 4/building 1 Maly Tolmachevsky lane, Moscow, 119017 or call +7 (917) 507 55 10, we will do our best to help you.
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