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Payment
Returns
Delivery
Size Guide
Garment Care
Order Payment in Moscow
For deliveries within Moscow, your order can be paid in several ways:
Please note that the courier’s waiting time for fitting is limited to 15 minutes.
You may fully refuse the ordered item at the time of delivery or return it within 14 days.
- By bank card at the time of ordering. We accept Visa and MasterCard.
- By bank card via the Alfa-Click payment system.
Please note that the courier’s waiting time for fitting is limited to 15 minutes.
You may fully refuse the ordered item at the time of delivery or return it within 14 days.
Payment for Orders Across Russia and Other Countries
Our website uses CloudPayments internet acquiring, allowing you to pay for your order with Visa, MasterCard, or Maestro cards.
After confirming your selected item, a secure CloudPayments payment page will open, where you’ll need to enter your card details.
For additional cardholder authentication, the 3D Secure protocol is used.
If your bank supports this technology, you will be redirected to its server for additional identification.
Please check with your issuing bank for details regarding authentication procedures.
After confirming your selected item, a secure CloudPayments payment page will open, where you’ll need to enter your card details.
For additional cardholder authentication, the 3D Secure protocol is used.
If your bank supports this technology, you will be redirected to its server for additional identification.
Please check with your issuing bank for details regarding authentication procedures.
Payment by Bank Cards via Alfa-Bank JSC
We accept Visa, MasterCard, and MIR cards.
Online payments are processed in accordance with the rules of international payment systems Visa, MasterCard, and the MIR Payment System, ensuring full confidentiality and transaction security.
Data is transmitted through secure, encrypted communication channels.
Card information is entered on a secure payment page of Alfa-Bank JSC.
On the payment page, you’ll be asked to enter:
Card number
Cardholder’s name
Expiry date
Three-digit security code (CVV2 for Visa, CVC2 for MasterCard, or MIR identification code)
After entering this information, you will be redirected to your bank’s page to confirm the payment with a security code sent via SMS.
If you do not receive the code, please contact your issuing bank.
Online payments are processed in accordance with the rules of international payment systems Visa, MasterCard, and the MIR Payment System, ensuring full confidentiality and transaction security.
Data is transmitted through secure, encrypted communication channels.
Card information is entered on a secure payment page of Alfa-Bank JSC.
On the payment page, you’ll be asked to enter:
Card number
Cardholder’s name
Expiry date
Three-digit security code (CVV2 for Visa, CVC2 for MasterCard, or MIR identification code)
After entering this information, you will be redirected to your bank’s page to confirm the payment with a security code sent via SMS.
If you do not receive the code, please contact your issuing bank.
Security Guarantees
The CloudPayments processing center protects and handles your card data in accordance with the PCI DSS 3.2 security standard.
Information is encrypted using SSL technology and transmitted via secure banking networks of the highest reliability.
CloudPayments does not share your card details with us or any third parties.
For additional security, the 3D Secure protocol is used.
If you have any questions regarding your payment, please contact the CloudPayments support team at support@cloudpayments.ru.
Information is encrypted using SSL technology and transmitted via secure banking networks of the highest reliability.
CloudPayments does not share your card details with us or any third parties.
For additional security, the 3D Secure protocol is used.
If you have any questions regarding your payment, please contact the CloudPayments support team at support@cloudpayments.ru.
Online Payment Security
All personal information you provide (name, address, phone number, email, credit card number) is strictly confidential and will not be disclosed.
Your credit card details are transmitted only in encrypted form and are not stored on our web server.
The security of online payment processing is guaranteed by Alfa-Bank JSC.
All card transactions comply with VISA International, MasterCard, and other payment systems’ requirements.
Data is processed using advanced encryption technologies on a secure, high-tech processing server.
Your credit card details are transmitted only in encrypted form and are not stored on our web server.
The security of online payment processing is guaranteed by Alfa-Bank JSC.
All card transactions comply with VISA International, MasterCard, and other payment systems’ requirements.
Data is processed using advanced encryption technologies on a secure, high-tech processing server.
If None of the Payment Methods Are Suitable for You
Please contact us:
Russia, Moscow, Sadovaya-Karetnaya 8, Bld. 6, 127006
or call us at +7 (985) 007-37-35 — we will do our best to assist you.
Russia, Moscow, Sadovaya-Karetnaya 8, Bld. 6, 127006
or call us at +7 (985) 007-37-35 — we will do our best to assist you.
Return Policy
According to the Law of the Russian Federation “On Consumer Rights Protection”, an exchange or return is possible within 14 days from the date of delivery.
Items must be in perfect, unused condition — with no signs of wear, washing, or any other impact, and all original tags attached.
We do not accept returns that do not comply with these conditions.
Such items will be sent back to the customer at their expense.
Items must be in perfect, unused condition — with no signs of wear, washing, or any other impact, and all original tags attached.
We do not accept returns that do not comply with these conditions.
Such items will be sent back to the customer at their expense.
Returns Within Moscow
You may return your order in one of the following ways:
In person — at our store:
Russia, Moscow, Sadovaya-Karetnaya 8, Bld. 6
Opening hours: daily, 11:00 – 21:00
Phone: +7 (985) 007-37-35
Via courier or delivery service — send your return to:
Russia, Moscow, Sadovaya-Karetnaya 8, Bld. 6, 127006
(Shipping costs are paid by the customer.)
In person — at our store:
Russia, Moscow, Sadovaya-Karetnaya 8, Bld. 6
Opening hours: daily, 11:00 – 21:00
Phone: +7 (985) 007-37-35
Via courier or delivery service — send your return to:
Russia, Moscow, Sadovaya-Karetnaya 8, Bld. 6, 127006
(Shipping costs are paid by the customer.)
Returns from Other Regions and Countries
For customers outside Moscow or abroad, items can be returned via any postal or courier service to:
Russia, Moscow, Sadovaya-Karetnaya 8, Bld. 6, 127006
(Shipping costs are paid by the customer.)
Please make sure to include the following with your return:
— A completed return request form
— A copy of your passport (ID)
— A copy of the purchase receipt
Russia, Moscow, Sadovaya-Karetnaya 8, Bld. 6, 127006
(Shipping costs are paid by the customer.)
Please make sure to include the following with your return:
— A completed return request form
— A copy of your passport (ID)
— A copy of the purchase receipt
Refunds
Refunds are processed within 10 business days
to your bank card or in cash (in accordance with Article 22 of the Law “On Consumer Rights Protection”),
except for purchases paid in cash directly at the store.
We kindly ask you to notify us in advance about your return by phone or email.
After shipping the return, please send us the tracking number so we can monitor the delivery.
Without this information, the online store cannot be held responsible for any potential loss of your return.
to your bank card or in cash (in accordance with Article 22 of the Law “On Consumer Rights Protection”),
except for purchases paid in cash directly at the store.
We kindly ask you to notify us in advance about your return by phone or email.
After shipping the return, please send us the tracking number so we can monitor the delivery.
Without this information, the online store cannot be held responsible for any potential loss of your return.
Delivery
We deliver throughout Russia via the CDEK service.
Standard delivery time is 2–4 business days.
Delivery is available both to pickup points and to your door.
Free delivery is provided for all purchases.
Standard delivery time is 2–4 business days.
Delivery is available both to pickup points and to your door.
Free delivery is provided for all purchases.
Delivery to Other Regions
For shipments to other regions, full prepayment is required.
In case of a return, return shipping is paid by the customer,
while the initial shipping to the customer is covered by us.
In case of a return, return shipping is paid by the customer,
while the initial shipping to the customer is covered by us.
Delivery Within Moscow
For customers in Moscow, we offer express courier delivery via Yandex at a time convenient for you.
International Delivery
We ship worldwide.
To arrange international delivery, please contact our support team via Telegram or WhatsApp.
To arrange international delivery, please contact our support team via Telegram or WhatsApp.
Refunds
In case of a return, a refund will be issued within 10 business days
to your bank card or in cash (in accordance with Article 22 of the Law “On Consumer Rights Protection”),
except for purchases paid in cash directly at the store.
We kindly ask that you notify us in advance about your return by phone or email.
After sending the parcel, please provide the tracking number so we can monitor the return.
Otherwise, the online store cannot be held responsible for the possible loss of your parcel.
to your bank card or in cash (in accordance with Article 22 of the Law “On Consumer Rights Protection”),
except for purchases paid in cash directly at the store.
We kindly ask that you notify us in advance about your return by phone or email.
After sending the parcel, please provide the tracking number so we can monitor the return.
Otherwise, the online store cannot be held responsible for the possible loss of your parcel.
General Care Recommendations
To preserve the original appearance and extend the lifespan of your garments, please follow these simple guidelines:
Leather Items (Bison, Horse, Kangaroo, Calfskin)
Clean regularly with a soft, damp cloth, avoiding any harsh cleaning agents.
Use special leather care products to maintain elasticity and prevent dryness.
Store leather items in a well-ventilated area, away from direct sunlight and heat sources.
Garments Made from Natural Fabrics (Cotton, Linen, Wool)
To maintain perfect condition and prevent fabric deformation, we recommend professional dry cleaning.
If home care is preferred, choose hand washing or a delicate cycle.
Avoid high temperatures and intensive spinning.
Leather Items (Bison, Horse, Kangaroo, Calfskin)
Clean regularly with a soft, damp cloth, avoiding any harsh cleaning agents.
Use special leather care products to maintain elasticity and prevent dryness.
Store leather items in a well-ventilated area, away from direct sunlight and heat sources.
Garments Made from Natural Fabrics (Cotton, Linen, Wool)
To maintain perfect condition and prevent fabric deformation, we recommend professional dry cleaning.
If home care is preferred, choose hand washing or a delicate cycle.
Avoid high temperatures and intensive spinning.
Still have questions?
Contact us — we’ll be happy to help and clarify the details.
Contact us — we’ll be happy to help and clarify the details.
